FAQs
Placing Order
Do I need an account to purchase?
Nope. We welcome guest purchase too.
How do I know if my order is placed successfully?
How do I know if my order is placed successfully?
Can I pay cash upon delivery?
We only accept online payments such as PAYNOW and Credit Cards.
Why should I register an account?
- Faster checkouts
- Earn loyalty points in exchange for dollar rewards
- Early preview to new product launches
- Referrals
Give your friend a reward, and claim yours when they make a purchase.
Self-Collection
Can I self-collect my items?
Yes, definitely. Our team will contact you once your order is ready for pick up.
Self-Collection Address:
1, Hougang St 91 #B1-01,
Hougang 1 Shopping Mall S(538692)
Self-Collection Hours:
10.30am to 6pm
(Monday to Sunday)
Delivery
I’ve just placed an order online. When will my order be processed?
When will I receive my items?
Delivery Schedule:
| North & East Area | South & West Area | Monday, Wednesday, Friday | Tuesday, Thursday, Saturday |
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What’s the delivery hours like?
| Monday to Friday | Saturday | 10am to 7pm | 10am to 3pm |
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- Our team will contact you prior delivery.
- Special hour’s delivery can be arranged at a nominal fee.
- No deliveries on Sunday and Public Holidays.
How much is the delivery fee?
Free delivery with min. $99 spend, else $8 delivery fee applies.
Delivery to Sentosa,
Jurong Island or restricted areas will incur surcharge.
Product
Can I return or exchange my purchases?
All sales are final. No exchanges / refunds / cancellation is allowed for confirmed orders.
Are your products authentic?
The same product may be packaged differently, and images are for illustration purposes only.
Strictly no exchange/refund for “opened item” or if product looks different.
TERMS & CONDITIONS
GENERAL
The Management reserves the right to change the Terms & Conditions without prior notice.
Whilst Whisky Dojo endeavours to fulfil all deliveries within the stipulated day/time, Whisky Dojo will not be responsible for any late deliveries or if order can’t be fulfilled due to lack of inventory.
DELIVERY
In Singapore, it is against the law to supply alcohol to anyone less than 18 years of age. By placing an order via this website, you confirm that you are at least 18 years old.
In compliance with Singapore’s alcohol licensing law, receivers of alcohol cannot be minors. As such, receivers may be asked to produce photo identification for proof of age. Whisky Dojo reserves the right not to deliver alcoholic product to anyone below 18 years old, and will charge customer additional $12 for re-delivery.
In the event of failed delivery or receiver being uncontactable upon delivery, a fee of $12 will be charged in compensation for admin and transportation costs.
PRICING
- Prices shown are final prices unless otherwise stated.
- Valid promo code may be entered on the “View Cart” page before checking out.
- Only 1 promo code per order.
- Product prices are subject to change without prior notice.
- Pricing/promo may differ from website, other online platforms and retail.
CONTACT US
Retail Opening Hours:
Monday to Sunday
(Including Sunday & PH)
10am to 10pm
Retail Address:
Address: 1, Hougang St 91
#B1-01, Hougang 1 Shopping Mall S(538692)
